Please note that we do not process or ship orders on weekends or holidays, Please contact Customer Service if you would like to add a required signature to your delivery. Free shipping for orders to domestic ground.
DOMESTIC SHIPPING METHODS
- First Class Mail
- First Class Package
- Priority Mail
- Priority Mail Express
INTERNATIONAL SHIPPING METHODS
- First Class Mail International
- First Class Package International
- Priority Mail Express International
- Priority Mail International
ORDERS SHIPPED TO CANADA
INTERNATIONAL SHIPPING TERMS AND CONDITIONS
Free shipping does not apply to international orders.
Any orders designated for shipment to countries outside of the U.S. are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country (“Import Fees”). The recipient of the package is the Importer of Record in the destination country and will be responsible for payment of any associated fees at the time of delivery. We are not able to estimate these fees in advance.
Import Fees may include the following charges:
- Duties: the amount charged by the country for an individual item
- Freight: transportation costs incurred by the carrier
- Insurance: the amount for insuring the package
- Taxes: the Value Added Tax (VAT) charged by the country
- Brokerage: the amount charged by the broker to clear customs
- Disbursement: the amount the carrier charges to disburse the costs to the country
- Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)
If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense. Note: adaiaswimwear.com does not take responsibility for damaged items purchased through third-party retailers.
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
If you were logged in to your customer account while placing the order, you may also check the order status by logging into your account and clicking the “Order History” tab. Note: registered customers who were not logged in when the order was submitted will not see their order on the “Order History” tab.
Adaiaswimwear.com accepts the following payment methods:
- Credit cards: Visa, MasterCard, Discover, American Express
Adaiaswimwear.com does not accept checks, cash, money orders, or orders taken over the phone.
With an Adaiaswimwear.com account you can:
- Check your order status and review order history
- Save your shipping information for quicker checkout
- Create and manage a product wish list
How to Register for an Account:
Go to “Log In” at the top of the page and click “Continue” under the “New Customers” section. Follow the prompts to create a username and password. You only need to provide your name and email address to register an account. You also have the option to opt-in to our mailing list to receive updates on special promotions and events at Adaiaswimwear.com.
Retrieving an Account Password:
Go to “Log In” at the top of the page and under the “Returning Customer” section, click on the “Forgot Your Password” link. Enter the email address used to sign up for your account. We will send a link to the registered email address that will prompt you to create a new password. You will now be able to use the new password to log in to the account.
Sign up for our newsletter to receive email updates, which may contain promotional codes for special discounts that can be applied to your order. In order to take advantage of these discounts, you must enter the code in the specified “Discount Code” section on the “Shopping Bag” page and click “Apply.” Note: some promotional codes require customers to be logged in for the code to be applied and may not apply to sale items. Only one promotional code may be used at a time per order.
For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet. Details may be found at the website of your respective tax authorities.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you need to exchange an item, send us an email at firstname.lastname@example.org and send your item to 68 SE 6th Street UNIT 1105 Miami, Florida US 33131.
To return your product, you should mail your product to 68 SE 6th Street UNIT 1105 Miami, Florida US 33131.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.